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Blaze stuck and not charging

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‎10-09-2018 14:42 - last edited on ‎10-10-2018 05:19 by Moderator Alum

‎10-09-2018 14:42 - last edited on ‎10-10-2018 05:19 by Moderator Alum

My Fitbit Blaze is stuck on the clock and heart rate and it won't charge, how do I fix it?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎10-10-2018 05:20 - last edited on ‎07-01-2025 07:46 by Fitbit Moderator

‎10-10-2018 05:20 - last edited on ‎07-01-2025 07:46 by Fitbit Moderator

A warm welcome to the Community @sweetone52640.

If your tracker is stuck, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

About the charging, follow the instructions provide in the help article Why isn't my battery charging?.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎10-12-2018 21:48

In response to AlejandraFitbit

‎10-12-2018 21:48

Thank you a million times. Was stuck on screen 3 and couldn’t get it unstuck. This did the trick!!!🤗🤗🤗👍

Best Answer

‎10-14-2018 06:47 - last edited on ‎07-01-2025 07:45 by Fitbit Moderator

In response to SusieQ65

‎10-14-2018 06:47 - last edited on ‎07-01-2025 07:45 by Fitbit Moderator

It's great to welcome you @SusieQ65.

I am glad to hear that the instructions provided worked for you and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to let us know.

Keep the stepping up! Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes