12-24-2018
20:16
- last edited on
12-25-2018
11:35
by
FerdinandFitbit
12-24-2018
20:16
- last edited on
12-25-2018
11:35
by
FerdinandFitbit
I’ve restarted my blaze and it fixes to problem, only for a minute then it locks me at my watch face, I’m getting sick of restarting to check my steps and my warranty has just ended
Moderator edit: Updated title for clarity
Answered! Go to the Best Answer.
12-25-2018 21:16
12-25-2018 21:16
Ignore this post, I ended up having a product care and changed over to a versa
12-25-2018 11:34
12-25-2018 11:34
Hi @Grunt17, welcome to the Fitbit Community Forums! 🙂
I'm very sorry to hear that your Blaze is acting this way and thanks a lot for restarting it to get it to work. I'll be happy to help you out!
You could also try to set up your tracker as a new device and see if that helps. I would recommend first giving it a quick restart by pressing and holding the left and lower right buttons together for about 10-12 seconds. Then, proceed to set it up as a new device.
For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.
Hope this helps. Let me know if you need more assistance!
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12-25-2018 21:16
12-25-2018 21:16
Ignore this post, I ended up having a product care and changed over to a versa