Blaze stuck at clock face

[SixStomachs]

Bought my Blaze a few months ago and I absolutely love it. It was working fine until I tried to charge it a couple of days ago. After the battery was full, it remained stuck on the clock face and refused to swipe left or right. The tracker seem's to be working (based on the steps tracked on the mobile app, green LEDs at the back are still flickering) even though the Blaze reacts sporadically to the buttons (the clock face only comes on sometimes, at other times it remains black)

I've tried restarting the Blaze (even holding the left and lower right buttons until the Fitbit logo faded to black) and changing the clock face from what I've read in here but I've not had any success in getting my Blaze to work. I'm at my wit's end at the moment and any help would be much appreciated. Thanks!

[FerdinandFitbit]

Hi there @SixStomachs. I'm sorry you're having this situation with your Blaze.

At this point, since you've already tried to restart your tracker multiple times and it doesn't seem to help, I would recommend getting in touch with the Support Team. Explain what is going on and what you have already tried and they will be able to take a deeper look and see what is going on and get you back on track.

Hope it all gets resolved soon and if you need anything else, let me know! 🙂

Welcome to the Community.

[wmchapman]

To add to my good friend @FerdinandFitbit terrific advice, I've found sometimes unresponsive or stubborn buttons can be mechanical (not seating properly in the frame when you return the Blaze module back to your bracelet).  The best way to keep everything clean and working like new is to use the resultant damp towel after a shower and wipe down the blaze module, paying particular cleaning care around the side buttons and rear leds to break loose any oils or dried skin from that last work out.  Be sure to wipe inside the empty holding frame as well, you'll be amazed the build up that sneaks between the module and frame.  Your module should "click in" after charging, if it feels kind of squishy sliding in, it probably is 😉

Let us know how it goes with the new cleaning routine, terrific to see you both here @SixStomachs,

have a great morning!

[FerdinandFitbit]

Totally agree with you @wmchapman. Thanks for the great input.

That would  be something worth trying before reaching out to Support @SixStomachs 🙂

[Cristinagps]

I just had that issue so I went to the dashboard on the computer and changed the face type, just chose a ramdom one, when it sync then I was able to swip again.

I hope this also helps others.

[FerdinandFitbit]

Hi @Cristinagps. Welcome to the Fitbit Community Forums and thank you so much for sharing this with us and I'm pretty sure it will help others!

Anything you need, let us know!