help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze stuck on logo screen and not charging after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-07-2017 17:44

‎11-07-2017 17:44

I'm so frustrated! I started receiving clock errors a few days ago. I went to the app and chose a new clockface as was advised. Then a day or so later, the same error and fixed the same way. Then I saw an update available so updated my app and then updated my tracker, which took several tries. Now, it's stuck on the logo screen and won't charge!!!

Best Answer
0 Votes
1 REPLY 1

‎11-08-2017 00:04

‎11-08-2017 00:04

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

Best Answer
0 Votes