05-26-2016 02:02
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05-26-2016 02:02
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I received my blaze a couple of days ago and set up fine, it has been working since. Today it is stuck on the fitbit logo and flashes every 20-30 second or so. I have tried turning it off and the screen goes black for a split second then continues to be stuck on the fitbit logo. Any help please. Thanks

05-26-2016 02:05
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05-26-2016 02:05
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05-26-2016 02:54 - edited 05-26-2016 16:04
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05-26-2016 02:54 - edited 05-26-2016 16:04
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Did you just hold the left and lower button for 15 seconds, or do the shuttdown throgh the settings menu?
05-26-2016 03:01
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05-26-2016 03:01
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still not unfreezing. Any further suggestions?
05-26-2016 03:27
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05-26-2016 03:27
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@Nelson01 wrote:
Yes - I have and I have tried a number of times now. Unfortunately it is
still not unfreezing. Any further suggestions?
@Nelson01 Have you tried holding the single LH button and the bottom RH button at the same time for a few seconds.
If that starts to work the Notifications will show and get brighter, and then while holding the buttons the Fitbit Logo should appear. That is another form of shutdown/restart..
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
05-26-2016 15:00 - last edited on 05-28-2016 04:32 by SunsetRunner
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05-26-2016 15:00 - last edited on 05-28-2016 04:32 by SunsetRunner
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After 1.5 hours on IM where I tried all kinds of things, FitBit replaced my
Blaze.
--
Moderator edit: personal info removed.
05-30-2016 02:55
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05-30-2016 02:55
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Just submitted a post with the same problem. Tried all the solutions suggested. No change to the issue. Any other ideas ?

05-30-2016
06:07
- last edited on
03-25-2025
08:15
by
MarreFitbit
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05-30-2016
06:07
- last edited on
03-25-2025
08:15
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MarreFitbit
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Hi there @Stuart007. Welcome to the Community! 🙂
If you're having the same problem and you've already tried the suggestions provided above, I'd recommend getting in touch with the Support Team. They will be very happy to help you out and get you back on track!
Let me know if you need anything else!
Help others by giving votes and marking helpful solutions as Accepted
05-30-2016 06:31
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05-30-2016 06:31
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05-30-2016
06:35
- last edited on
03-25-2025
08:14
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MarreFitbit
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05-30-2016
06:35
- last edited on
03-25-2025
08:14
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MarreFitbit
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Hey there @Branhattan. Welcome to the Forums!
If you have already tried to restart your tracker by pressing the left and lower right buttons for 10-15 seconds until the tracker reboots and this has not worked, feel free to get in touch with the Support Team who will be happy to help you and get you back on track.
Anything else, let me know! 🙂
Help others by giving votes and marking helpful solutions as Accepted
05-30-2016 07:25
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05-30-2016 07:25
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05-30-2016 11:11
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05-30-2016 11:11
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To restart

05-30-2016 12:34
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05-30-2016 12:34
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Thanks I will do as I haven't fixed it yet.
Thanks for thr message.

05-31-2016
05:06
- last edited on
03-25-2025
08:14
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MarreFitbit
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05-31-2016
05:06
- last edited on
03-25-2025
08:14
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MarreFitbit
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Hi there @Jessrn324, welcome to the Community! 🙂
If it's still not working, please get in touch with the Support Team. They will be happy to take care of you.
Help others by giving votes and marking helpful solutions as Accepted
07-17-2016 09:42
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07-17-2016 09:42
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07-17-2016
11:14
- last edited on
03-25-2025
08:15
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MarreFitbit
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07-17-2016
11:14
- last edited on
03-25-2025
08:15
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MarreFitbit
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Very glad to hear that @CpSchlafke! 😄
Hope everything works great from this point and if you need any help, let me know!
Help others by giving votes and marking helpful solutions as Accepted
07-18-2016 01:18
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07-18-2016 01:18
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Sent from my Samsung Galaxy smartphone.
07-18-2016
05:07
- last edited on
03-25-2025
08:14
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MarreFitbit
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07-18-2016
05:07
- last edited on
03-25-2025
08:14
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MarreFitbit
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Hi there @Stuart007. Good to see you participating in the Community!
Is everything working fine now with your new replacement?
If you need any help, be sure to let me know and I'll be glad to help! 😄
Help others by giving votes and marking helpful solutions as Accepted
07-18-2016 08:26
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07-18-2016 08:26
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I will have to let you know that answer as soon as I receive the replacement, I believe they said within 5-7 business days.
Sent from my iPhone
07-18-2016 08:30
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07-18-2016 08:30
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