Blaze stuck on the fitbit logo

[Nelson01]

Hopefully someone can give me some advice.
I received my blaze a couple of days ago and set up fine, it has been working since. Today it is stuck on the fitbit logo and flashes every 20-30 second or so. I have tried turning it off and the screen goes black for a split second then continues to be stuck on the fitbit logo. Any help please. Thanks

[Nelson01]

I have just submitted a post with the same problem. I have tried restarting and I can not get past the flashing logo.

[Rich_Laue]

Did you just hold the left and lower button for 15 seconds, or do the shuttdown throgh the settings menu?

[Nelson01]

Yes - I have and I have tried a number of times now. Unfortunately it is
still not unfreezing. Any further suggestions?

[Colinm39]

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@Nelson01 wrote:
Yes - I have and I have tried a number of times now. Unfortunately it is
still not unfreezing. Any further suggestions?

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@Nelson01 Have you tried holding the single LH button and the bottom RH button at the same time for a few seconds.

If that starts to work the Notifications will show and get brighter, and then while holding the buttons the Fitbit Logo should appear. That is another form of shutdown/restart..

[AmyByrne]

After 1.5 hours on IM where I tried all kinds of things, FitBit replaced my
Blaze.

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Moderator edit: personal info removed.

[Stuart007]

Just submitted a post with the same problem. Tried all the solutions suggested. No change to the issue. Any other ideas ?

[FerdinandFitbit]

Hi there @Stuart007. Welcome to the Community! 🙂

If you're having the same problem and you've already tried the suggestions provided above, I'd recommend getting in touch with the Support Team. They will be very happy to help you out and get you back on track! 

Let me know if you need anything else!

[Branhattan]

Having the same issue since yesterday midday; any new info to this problem?

[FerdinandFitbit]

Hey there @Branhattan. Welcome to the Forums!

If you have already tried to restart your tracker by pressing the left and lower right buttons for 10-15 seconds until the tracker reboots and this has not worked, feel free to get in touch with the Support Team who will be happy to help you and get you back on track.

Anything else, let me know! 🙂

[Branhattan]

Just finished with customer support, they are sending me a new one.

[Jessrn324]

I have the same problem. Flashing logo and unable
To restart

[Nelson01]

Hi
Thanks I will do as I haven't fixed it yet.
Thanks for thr message.

[FerdinandFitbit]

Hi there @Jessrn324, welcome to the Community! 🙂

If it's still not working, please get in touch with the Support Team. They will be happy to take care of you.

[CpSchlafke]

Apparently this is a software/device defect and requires a replacement. Just received my RA a couple of minutes ago. Customer service was great.

[FerdinandFitbit]

Very glad to hear that @CpSchlafke! 😄

Hope everything works great from this point and if you need any help, let me know! 

[Stuart007]

I had to get mine replaced too


Sent from my Samsung Galaxy smartphone.

[FerdinandFitbit]

Hi there @Stuart007.  Good to see you participating in the Community!

Is everything working fine now with your new replacement?

If you need any help, be sure to let me know and I'll be glad to help! 😄

[CpSchlafke]

Hello Stuart,
I will have to let you know that answer as soon as I receive the replacement, I believe they said within 5-7 business days.

Sent from my iPhone

[CpSchlafke]

Please ignore my above post to Stuart, I responded via an email that was not intended for me and now cannot delete from this post LOL!