Blaze stuck on the fitbit logo.

[RogerF]

Tried the LB and lower RB and didn't work.  I have tried several times, and the only different result I received, it flashed low battery image.  However, plugged in the charger and no charging battery image.  Went to fitbit on my computer, and it says my battery is fully charged.  I tried accessing live support chat and failed on getting through.  I had the flex for couple years, and was please with the basic band.   I bought MS bands for the sports apps.   I had to turn Band 2 in because the battery was failing, and since they are no longer supporting the Band products, I picked up the blaze this weekend.  I got the Blaze instead of the Surge, because it would share the GPS feature on my phone.  However, my phone still had Windows 8.01, so it wouldn't sync.  I just updated to Windows 10, that's when the trouble started.  Now what?

[FerdinandFitbit]

Hi there @RogerF! Good to see you around! 🙂

If you're seeing the "fitbit.com/setup" message on your Blaze, this means that you've not set it up yet and it needs to be. Now, for that, first, make sure that the device you'll be syncing your tracker to is supported. You can check this  by clicking here where you will see thel ist of compatible devices.

Once you've confirmed that your mobile device is compatible, you can download the Fitbit app from your application store or if you're doing this from your computer, you can go to fitbit.com/start or if you're using windows 10 and your computer has built in bluetooth, go to the applications store on your computer and download the Fitbit app.

On your phone, after creating an account and logging in, fo to the lower right corner and tap on Account and then tap on "Set up a new device". Follow the instructions and your tracker should connect without any problem. On your computer, if you're using the Fitbit app, follow the same procedure and if you're using the Fitbit Connect Software, launch the program and follow the steps to set up your tracker.

Try that out and let me know how it goes!

[RogerF]

The Blaze was set up initially before I updated my windows phone from 8.1 to 10. The watch worked fine, as well as the sliding view of the other apps, and lastly the settings. My phone is the Lumina 830.

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[RogerF]

Quick note … I believe the set-up was complete, at least to the extent I was getting notices up until the Windows 10 update was completed (example, you have 17 steps to complete the 250 steps this hour).

 It's still flashing when I press LB ... I tried, again, LB and lower RB, briefly gets brighter, I let go, and it starts flashing again.

[RogerF]

I am still stuck, so is my Blaze....  I go to my phone, and I have three accounts, my original Flex, and two new ones: the Blaze (which says it Synced on Jan 15, 2017 at 1:06PM) and MobileTrack, which synced today 2 mins ago (at 2:14 PM).

What do you suggest I do now?  Do I return it to the Microsoft store where I got it?

[RogerF]

Right now I am trying to recharge it, but instead of displaying a battery, it is flashing the logo. Anything else I should try?

[FerdinandFitbit]

Hi there @RogerF! Thanks for getting back!

Have you tried by any chance to restart your Blaze? You can do this  by pressing and holding the left and lower right buttons for 10-12 seconds until it reboots. After that, you should be able to get it to connect to your account.

If this doesn't work, I'd say, you can feel free to get in touch with the Support Team for them to take a deeper look and see what could be causing this and help you out to get you back on track!

Let me know if you need more help!

[RogerF]

I have tried to reset my Blaze several times with no success, and I did contact support. Please share my frustrations with "Becky Y and the Fitbit Team", the postings history detail my history in working through my attempts of correcting my situation.

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[Rich_Laue]

@RogerF is your tracker also displaying www.fitbit.com/setup?

[RogerF]

No, when there is a display, just the logo.  It stays on, until it blinks, then returns.  When I try to reset it, LB and lower RB, it might brighten momentarily, but returns to the blinking logo.   Once in a while, it displays the battery charger image, but when I start to charge it, it reverts to the logo.  Before the trouble, when I initially charged it, the battery image remained.  Thinking back, since it only did it once, I believe it showed the charging progress, but that's a week ago.

[Rich_Laue]

Then i would think it is time to contact.fitbit.com  the link can also be found in the top right of this page and under help in tye app.

[RogerF]

I did, and I waiting for their next reply to their warranties question...

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