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Blaze stuck on the restart screen

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‎11-10-2018 12:23 - last edited on ‎11-11-2018 11:01 by Moderator Alum

‎11-10-2018 12:23 - last edited on ‎11-11-2018 11:01 by Moderator Alum

Blaze all of a sudden just started showing the diamond Fitbit sign nothing else. The back light stayed on, tried resetting with side buttons 100 times but no change it eventually run flat. I then charged it and it went back to

the clock screen. I then put it back into the strap then 5 mins later went to look at time and it was back on then diamond screen. Tried resetting again 10 times but again did nothing. The green heart rate lights under neath were flashing all over the show in different patterns but the front screen wouldn’t show anything other than the diamond Fitbit sign. Sat in the charger all night I removed it and It’s still flat.currently sitting in charger not even showing baterry Charging. Disappointing!!!!!!! AS I rely heavily On this piece of equipment 

 

Moderator edit: Updated title for clarity

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‎11-11-2018 11:00 - last edited on ‎04-01-2025 10:48 by Fitbit Moderator

‎11-11-2018 11:00 - last edited on ‎04-01-2025 10:48 by Fitbit Moderator

Hi there @RayMeyer, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with the Fitbit Blaze staying stuck on the restart screen. Thanks a lot for trying to restart your tracker. I'd like to help you out with this.

I've gone ahead and escalated your case to the Support Team for them to help you out. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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