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Blaze stuck on today, restartet, not possible to swipe

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‎09-22-2016 00:04

‎09-22-2016 00:04

Hi.

 

I've restartet the device but no effect. Still stuck on Today. Not possible to swipe left or right, Back Button not working.
The device was measuring steps, until my phone turned of bluetooth and now there is no connection.

 

Connected to FitBit Fun removal or something like that? Please help.

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5 REPLIES 5

‎09-22-2016 00:12

‎09-22-2016 00:12

It's worth trying the restart procedure a few more times as it's known to not always work.

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‎09-22-2016 00:35

In response to SteveH

‎09-22-2016 00:35

Around 10 times should suffice.... still the same

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‎09-22-2016 00:43

In response to Jens_Petter

‎09-22-2016 00:43

Sadly the restart is the only real tool we have. I'm not sure there's anything else to try other than to contact customer support. If you are still within warranty and they can't fix it then a replacement may be an option:

 

contact.fitbit.com

 

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‎09-22-2016 08:59 - last edited on ‎03-12-2025 08:41 by Fitbit Moderator

In response to SteveH

‎09-22-2016 08:59 - last edited on ‎03-12-2025 08:41 by Fitbit Moderator

Hi there @Jens_Petter. Good to see you in the Fitbit Community! 🙂

At this point, since you've already tried to restart your tracker multiple times to no avail, feel free to get in touch with the Support Team as @SteveH suggests for them to take a deeper look and for them to get you back on track!

Let us know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎10-06-2016 08:58

In response to FerdinandFitbit

‎10-06-2016 08:58

If the 2 button restart does not work then try @EmersonFitbit suggestion that did wok. 

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