09-10-2016 15:00
09-10-2016 15:00
Answered! Go to the Best Answer.
Best Answer09-10-2016 15:38
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
09-10-2016 15:38
@Scarlettann Was there a change in the weather? Changes in the barometric pressure (like an approaching storm) will give "false" readings. This could be why that happened to you.
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
09-10-2016 16:06
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-10-2016 16:06
I was thinking the same, but in Texus?
If the floors continue, try a shutdown through the settings screen.
09-10-2016 15:38
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
09-10-2016 15:38
@Scarlettann Was there a change in the weather? Changes in the barometric pressure (like an approaching storm) will give "false" readings. This could be why that happened to you.
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
09-10-2016 16:06
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-10-2016 16:06
I was thinking the same, but in Texus?
If the floors continue, try a shutdown through the settings screen.
09-10-2016 17:09
09-10-2016 17:09
Best Answer09-13-2016 06:10
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-13-2016 06:10
Hello @Scarlettann Your tracker may give you credit for extra floors for a variety of reasons. Occasionally your tracker may detect pressure changes unrelated to elevation gains, such as a gust of wind, weather change, or opening a door. Exposure to excess moisture can also result in extra floors being counted. Let me know if you continue to experience this issue with your floors after the advise from @Rich_Laue. @Kmransom123 thanks for your cooperation! 🙂
Keep me posted! ![]()
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