help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze swipe option not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2017 15:13 - last edited on ‎07-24-2017 04:56 by Moderator Alum

‎07-21-2017 15:13 - last edited on ‎07-24-2017 04:56 by Moderator Alum

Hi, my Fitbit Blaze won't change screens.

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
5 REPLIES 5

‎07-23-2017 10:42

‎07-23-2017 10:42

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎07-23-2017 10:43 - last edited on ‎07-23-2017 18:19 by Fitbit Moderator

In response to WendyB

‎07-23-2017 10:43 - last edited on ‎07-23-2017 18:19 by Fitbit Moderator

It won't turn off

 

Moderator Edit: Personal info removed

Best Answer
0 Votes

‎07-24-2017 04:57

In response to Rhonda19843

‎07-24-2017 04:57

Welcome to the Forums @Rhonda19843 and @WendyB thanks for stopping by.

 

As recommended, please restart your Blaze but confirm you are doing the following to do it:

 

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎07-24-2017 05:09 - last edited on ‎07-26-2017 04:00 by Moderator Alum

In response to AlejandraFitbit

‎07-24-2017 05:09 - last edited on ‎07-26-2017 04:00 by Moderator Alum

I have done these steps.

 

Moderator edit: Personal info

Best Answer
0 Votes

‎07-24-2017 07:23

In response to Rhonda19843

‎07-24-2017 07:23

Hey there @Rhonda19843! Thanks for confirming that you've done a restart. I've sent you a PM with further instructions. 

 

Have a great week! Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes