help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze sync issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2016 10:39

‎12-28-2016 10:39

Today my Blaze is not syncing my "hours slept" (last night) or the hours I have hit at least 250 steps. Not on my PC, or the device itself. I did just update a few days ago, and today is the first with this issue. Is anyone else having problems, maybe the system/site is acting up? Thanks for any thoughts.

 

Best Answer
0 Votes
3 REPLIES 3

‎12-28-2016 10:54

‎12-28-2016 10:54

Great to see new faces in the Community! Welcome aboard @CindyM2! 🙂

 

I'd like to know if you've already tried to restart your tracker to get it to sync properly. If you have not tried this, you can do this by pressing and holding the left and lower right buttons for 10-12 seconds. This will make the tracker to reboot and after that your tracker should sync without any problem.

 

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎12-30-2016 06:30

In response to FerdinandFitbit

‎12-30-2016 06:30

I was able to get my Blaze syncing - followed instructions found on the site and it worked! Thanks!
Best Answer
0 Votes

‎01-02-2017 11:08

In response to CindyM2

‎01-02-2017 11:08

I'm g lad to know that it's all working now @CindyM2!

 

If you ever need more help, let me know. I'll be happy to assist! 🙂

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes