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Blaze sync issue

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‎12-28-2016 10:39

‎12-28-2016 10:39

Today my Blaze is not syncing my "hours slept" (last night) or the hours I have hit at least 250 steps. Not on my PC, or the device itself. I did just update a few days ago, and today is the first with this issue. Is anyone else having problems, maybe the system/site is acting up? Thanks for any thoughts.

 

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‎12-28-2016 10:54 - last edited on ‎08-08-2025 08:49 by Fitbit Moderator

‎12-28-2016 10:54 - last edited on ‎08-08-2025 08:49 by Fitbit Moderator

Great to see new faces in the Community! Welcome aboard @CindyM2! 🙂

I'd like to know if you've already tried to restart your tracker to get it to sync properly. If you have not tried this, you can do this by pressing and holding the left and lower right buttons for 10-12 seconds. This will make the tracker to reboot and after that your tracker should sync without any problem.

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

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‎12-30-2016 06:30

In response to FerdinandFitbit

‎12-30-2016 06:30

I was able to get my Blaze syncing - followed instructions found on the site and it worked! Thanks!
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‎01-02-2017 11:08 - last edited on ‎08-08-2025 08:49 by Fitbit Moderator

In response to CindyM2

‎01-02-2017 11:08 - last edited on ‎08-08-2025 08:49 by Fitbit Moderator

I'm g lad to know that it's all working now @CindyM2!

If you ever need more help, let me know. I'll be happy to assist! 🙂

Ferdin | Community Moderator, Fitbit

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