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Blaze synch inconsistent

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‎02-20-2019 14:12

‎02-20-2019 14:12

Yes I have the latest update.

Yes I gave location permissions.

Yes my bluetooth is on.

Yes I have restarted my phone.

Yes I have uninstalled and re-installed the fitbit app.

The Blaze will synch for a couple days then stop synching for a week. I go through all the above steps multiple times then it decides to synch again and sometimes I lose steps due to the length of time since last synch.

I am tired of this as it is time consuming to get it up and running for the data I want to track. The Charge HR actually synchs more consistently so I end up switching back and forth. I shouldn't have to buy a new tracker to get the app to work.

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3 REPLIES 3

‎02-21-2019 09:19 - edited ‎02-23-2019 12:51

‎02-21-2019 09:19 - edited ‎02-23-2019 12:51

 Without knowing the type of phone, but being one of the lucky few that are having major problems syncing in Android with the latest Fitbit app update, I can not help much.

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‎02-21-2019 13:51

In response to Rich_Laue

‎02-21-2019 13:51

It is a Galaxy S7 Edge.

I restart the phone, restart the bluetooth, update the app, it takes a lot of time and effort.

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‎02-21-2019 22:54

In response to renlaf

‎02-21-2019 22:54

That is exactly what has been very aggravating for me, the last several updates. 

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