Blaze syncing and notifications issues

[WillRaven]

Hi all,

My Blaze ran out of battery 2 days ago. I left it on charge for the day then yesterday morning put it back on and turned it on. It said on the screen it's 4 pm, it was actually 9 am but it remembers the time from when it turns off. Usually then I'll go on my phone and connect to the Blaze (Classic) then open the Fitbit app. It will usually say that a sync is scheduled and will start soon. After leaving my phone open waiting for 30 minutes it still won't sync. Tried clearing the Fitbit app, restarting phone, turning Fitbit on and off again. 

If anyone can help that would be great. Failing that I'll go back to Fitbit for a replacement, I've only had it for 8 months so I think it'll be in its warranty still. Also on a little side issue, the phone text and call functions haven't been working for about 2 months now. Not the end of the world but still a bit frustrating considering how old it is.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @WillRaven, it's great to welcome you.

I appreciate all the efforts in trying to fix these issues, please take a look at the following links and follow the instructions provide:

• My Fitbit device isn't receiving notifications from my phone
• Why won't my Fitbit device sync?

Let me know how it goes. 

[WillRaven]

Hi @AlejandraFitbit thank you for the reply.

Unfortunately I have tried everything from both links you sent me and nothing has changed. The fitbit still refuses to sync (it still thinks it's 10.35am on the 18th August) 😩

What would you suggest I do???

Thanks, Will

[AlejandraFitbit]

Thanks for the information @WillRaven.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.