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Blaze syncing and notifications issues

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‎08-27-2019 15:03 - last edited on ‎08-30-2019 13:34 by Fitbit Moderator

‎08-27-2019 15:03 - last edited on ‎08-30-2019 13:34 by Fitbit Moderator

Hello all. Recently my Blaze has been having an issue with connectivity. I have a Galaxy Note 9 and on the app I have all day sync selected and in the beginning it worked like a charm. Now there are times I check the app and it hasnt synced in a day or longer. Also it says my fiance is calling me no matter who is actually calling. Has anyone else had any of these issues? I have restarted the fitbit and uninstalled and reinstalled the app and still has problems. Thanks

 

Moderator edit: Updated subject for clarity 

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‎08-30-2019 13:33 - edited ‎08-30-2019 13:33

‎08-30-2019 13:33 - edited ‎08-30-2019 13:33

Welcome to the Community @Landru316. Thanks for the details mentioned. Sorry for the delayed reply. 

 

I appreciate the troubleshooting tried. It's pretty weird that your notification is showing that your husband is calling and it's someone else. I would like you to unpaired your Blaze from your phone's Bluetooth and then force quit the app, reset Bluetooth, restart your tracker, refresh notifications and set them up again. You can find the instructions here. 

 

I'll be around if you need further assistance. 

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