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Blaze syncing issues

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‎06-08-2018 08:57 - last edited on ‎06-10-2018 04:52 by Moderator Alum

‎06-08-2018 08:57 - last edited on ‎06-10-2018 04:52 by Moderator Alum

I put away my Fitbit for a few months. Brought it back to life, and started using it again.

 

1. It won't sync with my phone. So it shows the wrong time, and the date of March 12th. 

2. I can't change the "cals" to "steps" on my phone.

 

What I have done to try to repair these:

1. Deleted the app, and loaded it again on my phone. 

2. Deleted the device on my bluetooth list, and paired it again. 

3. Shut down my phone and the Blaze and paired the 2 again.

 

I am stuck and frustrated. Help? I have an iPhone 5C, so I am pretty sure it is compatible.

 

 

Moderator edit: subject for clarity

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‎06-10-2018 04:54

‎06-10-2018 04:54

A warm welcome to the Forums @darleen.ramirez.

 

Thanks for troubleshooting this by yourself. Have you checked if your Blaze is paired to your account? If it is paired, you should see the Blazon icon on your Dashboard. If the tracker's icon isn't there, do the following from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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