Blaze syncing woes...

[Justabloke]

Why is the syncing so flakey? Syncs happily all day long then suddenly it just stops. The blaze complains it can't find the app, the app complains it can't reach fitbit.com (although it can be reached) both complian that bluetooth is off. I've had it about 3 weeks and so far I've had to delete it from the app and run through setup, 4 times. Nothing else works! Its very annoying because otherwise I love this gadget but if the syncing is this unreliable then it makes me doubt the veracity of everything else about the blaze. Its not really acceptable for a gadget that cost the thick end of 200 quid. very disappointing!

[AlejandraFitbit]

Welcome to the Community @Justabloke. Thanks for troubleshooting this by yourself. If you are having a hard time syncing your Blaze, I recommend verifying that your phone is a Compatible Mobile Device. If it is, please follow our Syncing Troubleshoot.

I hope this helps, let me know the outcome! 

[Justabloke]

Hi

Thanks for your reply.

Yes my device is compatible (xperia Z1) 

I've been through the "syncing troubleshoot" each time mydevice has failed to sync. (4 times at last count)

I find that I'm not trusting the counts etc because such a fundamental part of the device is so unreliable. A quick search of the forum reveals that I'm not alone with having syncing problems occur and reoccur. 

Can you advise me whether fitbit are addressing these concerns? Or Is the only way they address it by constantly referring back to the same syncing troubleshooting advice?

I found that advice myself, I came to the forum hoping for something more concrete

No other bluetooth device has ever given me the trouble this device has. 

My phone connects via bluetooth to my car and headphones flawlessly every single time.

[AlejandraFitbit]

You are welcome @Justabloke. If you have already tried all troubleshoot possible to fix this inconvenience, I think that it is time for your to contact our Support Team, please tell the advocate the steps you have already tried. For a faster response you can contact them via phone or chat.

Let me know the outcome.