Blaze syncs, but won't show correct time

[jlmiller35]

Awoke this morning.  Checked my Blaze to see if I should go back to sleep.  Time showed as 3:45AM.  My wife was awake and ready to get up.  She told me it was 5:20AM.

grabbed my phone to sync as that's the only way to set time.  App showed no sync for four days despite regular use of app.  For about an hour , app wouldn't sync, though it would show it was connecting and syncing.  It finally synced, but the time remains incorrect.

time zones are correct on phone and in Fitbit app.  Phone shows correct time.  I don't expect Fitbit to make perfect apps, but don't think it's too much to ask that syncing be both complete and reliable.  Along with others, I've found the app no longer tracks sleep well and now this.

does any company make reliable fitness trackers and associated apps?

[wmchapman]

Sorry to hear of the early morning startle @jlmiller35, no one likes to start the day with an adrenaline rush. Sync is a two way handshake, best cure for an erratic all day (or four days- yikes!) sync is to go to your bluetooth devices on your mobile, forget or delete your tracker from the list and be sure "discover new devices" is temporarily turned on. Restart your mobile and then go back to bluetooth devices to allow it to rediscover your Blaze.

With so many bluetooth devices chattering around us in our daily routine I, long ago, made sure "discoverable" was off once I had my active tracker set up on my mobile.  No use in auto-inviting other bluetooth devices into the conversation as you move through your day.

Hope this helps.

[jlmiller35]

Thanks for the suggestion. I've tried it and found no happiness. The Blaze syncs but the time is over an hour slow. Have emailed Fitbit support and may try the Microsoft store for in person support. My suspicion is that the device is defective, but it's just as likely an issue with app since my wife is having trouble with her Alta syncing to her phone.

Will see if Fitbit support follows up . Not hopeful as past interactions with them have not been useful.

Sent from my iPad

[wmchapman]

Sneaky iPad or tablet you also sync to/from forgotten on a shelf somewhere with bluetooth still on and connected? I find chat pretty quick at getting to the bottom of things, email can take a while as they need to be sorted, sifted, assigned and answered. Open everyday 4AM to 9PM

Their challenge is they can't actually "see" what is going on so email is better if you are enclosing a helpful pic

[jlmiller35]

It’s not connected to any other device. That’s the weird thing

Sent from my Windows 10 phone

[scooby258]

make sure your phone and fitbit are connected and paired

go to app on phone

reset your watch by updating it through the app on your phone...

[Rich_Laue]

This morning my sleep showed up with the first sync, it took 6 more syncs over the next 2.5 hours before the steps showed up on the app or web. 

[scooby258]

Go to your fitbit app on your phone to adjust the time with it... May need
reset...

[Sallyapp]

This happens to me too but it usually when the battery needs recharging.   Once it is recharged all is fine with the time again,

[scooby258]

You can also go to your app on your phone and change it, sometimes tou have
to reset the watch through tour app also...