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Blaze touchscreen not working and battery not lasting

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‎08-02-2018 06:49 - last edited on ‎08-03-2018 04:10 by Moderator Alum

‎08-02-2018 06:49 - last edited on ‎08-03-2018 04:10 by Moderator Alum

After last update of Fitbit with iOS, the touchscreen of my Blaze isn't working anymore. Battery is also holding for less than 18hrs. Any clue? Did it happened to someone else?

 

 

Moderator edit: subject for clarity

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‎08-03-2018 04:11 - last edited on ‎10-22-2025 08:02 by Fitbit Moderator

‎08-03-2018 04:11 - last edited on ‎10-22-2025 08:02 by Fitbit Moderator

It's great to see you participating in the Community @THIBS3.

If your tracker display isn't working, I recommend restarting it. Now about the battery issue, in this post you will be able to see some instructions to follow.

Let me know how it goes. Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-03-2018 18:31

In response to AlejandraFitbit

‎08-03-2018 18:31

Pushing the left button doesn't restart the Blaze.

I'm waiting for the battery to go completely dead and hopefully recharging will reset everything.

I'm doubtful but let's wait and see.

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‎08-05-2018 04:13 - last edited on ‎10-22-2025 08:02 by Fitbit Moderator

In response to THIBS3

‎08-05-2018 04:13 - last edited on ‎10-22-2025 08:02 by Fitbit Moderator

Thanks for the update @THIBS3.

Since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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