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Blaze tracked steps when it was not being worn

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‎10-08-2018 07:39 - last edited on ‎10-09-2018 09:14 by Fitbit Moderator

‎10-08-2018 07:39 - last edited on ‎10-09-2018 09:14 by Fitbit Moderator

My blaze is showing that I walked 12000 steps but I didn't have it on. How do I clear the steps?

 

 

Moderator edit: updated subject for clarity

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‎10-09-2018 09:13

‎10-09-2018 09:13

@Angelakeller Welcome to our Fitbit Community! Seems odd that your Blaze tracked steps when you were not wearing it. Please restart your Blaze as described in this help article. This workaround is helpful in order to have this issue from happening again.

 

After this, the only way that you can clear this data is to negate those steps. Please check out this help article and follow the instructions in order to negate those steps.

 

Let me know if you need further assistance! Smiley Happy

JuanJo | Community Moderator

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