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Blaze turns off out of the charger

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‎09-01-2016 21:11 - last edited on ‎05-30-2019 18:59 by

‎09-01-2016 21:11 - last edited on ‎05-30-2019 18:59 by

Why is my brand new Fitbit Blaze turning off as soon as it leaves the charger? My second Blaze in 2 weeks and getting frustrated.

 

 

Moderator edit: subject for clarity

 

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4 REPLIES 4

‎09-02-2016 19:31

‎09-02-2016 19:31

Is it possible to turn the tracker on after it turned off itself? Is the battery icon full or low.. on the Blaze if possible to turn on after taking out the charger?

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‎09-03-2016 05:41

In response to SunsetRunner

‎09-03-2016 05:41

Welcome to the Fitbit Community @Werner1967! If you haven't already done so please try restarting your tracker and let me know if after this your tracker is working properly. @SunsetRunner thanks for your cooperation! 🙂 

 

I'll be around if you have any questions! Woman Very Happy

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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‎09-03-2016 06:13

In response to AngelaMa

‎09-03-2016 06:13

Restarting did not work either.

Sent from my iPhone
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‎09-03-2016 08:02 - edited ‎09-03-2016 08:02

In response to Werner1967

‎09-03-2016 08:02 - edited ‎09-03-2016 08:02

Hello @Werner1967 I'm sorry to hear that 😞  My advise is to contact our support team for assistance. They can take a look at your tracker's back-end information and provide you personalized assistance. 

 

Keep me posted! 🙂 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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