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Blaze turns on when is on the charger

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‎07-27-2019 21:03 - last edited on ‎07-31-2019 13:09 by Fitbit Moderator

‎07-27-2019 21:03 - last edited on ‎07-31-2019 13:09 by Fitbit Moderator

I charged my blaze for 3 hours believing it would be fully charged and I come to find that it was full so I take it off and it won’t turn on at all but I can access it on the charger. Someone help

 

Moderator edit: Updated subject for clarity 

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7 REPLIES 7

‎07-31-2019 14:11

‎07-31-2019 14:11

Welcome to the Community @RobertDikcis. Sorry for the delayed reply. 

 

Thanks for the details shared and the troubleshooting performed. It's pretty weird that your Blaze isn't working when it's out of the charging cable.

 

I've shared your post with our Support team, they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-01-2019 06:54

In response to SilviaFitbit

‎08-01-2019 06:54

Same problem.

 

 

I have charged my blaze and it is fully charged at you can touch and swipe it in the charger. As soon as you take it out and put it in the watch it doesn't work. The screen is blank. I have held down the buttons (left and bottom right) for 30 seconds but still nothing. I've put it back in the charger at works fine... No use to me on charge.

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‎08-01-2019 10:18

In response to Mrs_H-J

‎08-01-2019 10:18

Absolutely the same problem being faced by me. On charge it's fine. Off charge in the strap it wouldn't turn on. Tried all boot techniques 

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‎08-01-2019 10:19

In response to Rahuls21

‎08-01-2019 10:19

No replies ??

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‎08-02-2019 12:05

In response to Mrs_H-J

‎08-02-2019 12:05

Thanks for getting back @Mrs_H-J. I appreciate the details shared. I've noticed that you already have a case created by one of our Moderators, please continue the communication through email. 

 

Welcome to the Community @Rahuls21. Thanks for the troubleshooting performed. I would like you to confirm you've restarted it and you've fully charged it. 

 

Let me know how it goes. Catch you later. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-02-2019 14:23

In response to SilviaFitbit

‎08-02-2019 14:23

Ita fully charged
It turns on when inside the blazer charging cradle
But once I take it out and place it in the strap

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‎08-03-2019 12:11

In response to Rahuls21

‎08-03-2019 12:11

Thanks for getting back @Rahuls21. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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