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Blaze unresponsive and very hot to touch

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‎01-19-2019 13:27

‎01-19-2019 13:27

Hello, my trusted blaze which has not been used for over a year will not switch on.  I have charged it and although it started to charge, the screen went black and even after 30mins of it not being plugged in, the blaze it hot to touch.

i have tried to reset using the left and right buttons, any other suggestions? 

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1 REPLY 1

‎01-19-2019 20:59

‎01-19-2019 20:59

When these devices are not used for a long period of time it kills the battery.

 

Please do not try to charge it anymore.

 

Its out of warranty but you can contact support to see what your  options are

 

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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