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Blaze water damage

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‎07-05-2018 17:38 - last edited on ‎07-09-2018 06:18 by Moderator Alum

‎07-05-2018 17:38 - last edited on ‎07-09-2018 06:18 by Moderator Alum

I went swimming and my device told me to change my clock face because it no longer worked. So I was able to change it and it responded, but it took a while. That all happened yesterday and I came home and charged it for the screen to come on and it did.

 

I tried to wear it today, but it would work for 10 minutes and then turn off and not turn back on. The only way I can get it to turn back on was to put it on the charger. So I put it in some rice for 7-8 hours and its still acting the same way. I can swipe left and scroll to settings, I have tried restarting it multiple times.

 

Another thing is that it still has yesterdays time, the time is not updated neither and I cannot connect it to my phone to change the clock face again. Now I put it back in the rice. I was wondering if this has happened to anyone, where it responds a little then shuts down completely and if they were able to get it working again.

 

UPDATE: I connected it to Bluetooth to my phone and updated the time and changed the clock face. Bluetooth is fine.

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‎07-09-2018 06:23

‎07-09-2018 06:23

It is great to see you around @ciara_palmer.

 

Thanks for troubleshooting this by yourself. As you might know, all Fitbit trackers and watches are water-resistant, which means they are rain-proof and splash-proof and can stand up to even the sweatiest workout. I don't recommend swimming with the Blaze, for more information take a look at the help article Can I swim or shower with my Fitbit device?.

 

I recommend placing the tracker in a bowl of rice for another 24 hours and test it.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-09-2018 07:50

‎07-09-2018 07:50

The blaze is not one of fitbit's waterproof devices, so you may have killed it by swimming with it. Sorry!

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