06-01-2019 09:26 - last edited on 06-03-2019 18:34 by LiliyaFitbit
06-01-2019 09:26 - last edited on 06-03-2019 18:34 by LiliyaFitbit
At the beginning of this week, I noticed my Blaze wasn't holding it's charge, in spite of me charging it daily, and the time the charge held was decreasing daily - to the point I needed to charge it every four hours or so. Then I noticed it wouldn't register my heart rate when on my wrist and it stopped telling me to move or notifying me of messages or phone calls. I reset it, turned it off, waited, and turned it back on, charged it overnight, resynced it, and pretty much did everything but a hard reset. Now, however, it won't turn on at all. And, when I put it in it's charging cradle, the screen remains black and the Blaze gets very hot. What can I do to fix this?
Moderator edit: subject for clarity
06-03-2019 18:38
06-03-2019 18:38
Welcome to the Fitbit Community @missbuckus. I am sorry for the delayed response.
I appreciate your participation in the Forums and sharing the details of the issues you're experiencing with your Fitbit Blaze. Thank you for your troubleshooting efforts. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this and provide a solution. Please keep an eye on your inbox for further instructions.
If you have any questions, feel free to let me know.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-29-2019 20:24
06-29-2019 20:24
I am having the same problem as stated above 😞
07-01-2019 17:23
07-01-2019 17:23
Welcome to the Fitbit Community @Yummy4ever. I am sorry for the delayed response.
Thank you for joining the thread and letting me know that you're experiencing the same issue with your Fitbit Blaze. I've sent your case to our Support team so they can assist you further. You will receive an email from them soon.
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.