Blaze will not charge after 17.8.301.8 Firmware update

[JamesThoman]

Good evening, 

I updated my Blaze firmware and now it will not charge. I have tried the following

• different power sources (Computer, Old USB base, New USB Base)
• cleaned contacts/prongs
• hard reset
• reset

The Blaze is now dead - when plugged in I can see the clock face, and in the top left the low battery red bar 'blips' as if it were trying to charge. 

The Fitbit App on the phone says battery medium - but once disconnected it will not hold a charge for more than a few seconds. 

I can change clock face and navigate through one of them while docked. 

Please let me know if there is anything you can suggest! Thanks everyone and happy new year. 

-James.

[mysterymeat]

A firmware update is not going to change the charging components, they're hardware. Sounds like your battery has gone bad. I have the same firmware revision with no charging issues.

[RTam87]

Hey, that happened to me as well. Last week, I looked at my watch and it was stuck at updating. I never asked it to update. Nor was I aware it was going to do an update. I let it complete the update. After that, my watch will only show one red battery bar while it charged for 2 days. If I undocked the watch, it just goes blank. If I redock the watch, it shows one red battery bar. I haven't charged it for 3 days now and the battery is truly dead. Chatted with Fitbit tech support while waiting for my wife and daughter to finish their shopping. I need to re-chat with them after I charge my Fitbit for a couple of minutes so that they can guide me on a few things to do on the watch. I am so hoping that they can resolve this problem. My watch is also on the latest 17.8.301.8.

I am so ready to rack up my steps in 2017. I am still on vacation for the next two weeks and I really want to start the year with a high number. 

[JamesThoman]

Yes, exact same problem. 

I will give a call tomorrow, but if you get a reply, let me know. Thanks for taking the time to reply. 

[JamesThoman]

RTam87 - They have requested I send it in for replacement. There does not seem to be a fix available over the phone. 

Give support a call. 

thanks, 

James. 

[RTam87]

Thank you for the info.
I will contact Fitbit .. so missing my Fitbit to start the new year.
Thanks.

Get Outlook for Android

[JamesThoman]

I understand it sucks, but Just go 2x as hard!
Then your first stats of the year will be on fire.
I'd continue with the blaze, it's an amazing device compared to others.
Check amazon for some bands and have some fun.
Best of luck in the new year my friend.