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Blaze will not connect for Connected GPS, nor will it Sync correctly

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‎01-15-2017 06:30

‎01-15-2017 06:30

Hi All,

 

Unfortunately my Fitbit Blaze has been giving me consistent problems from purchase. The sync seems to be very poor and intermittent, and trying to use Connected GPS for running is just as bad. The Blaze always takes multiple attempts to sync and the app never gives any useful error-related feedback.

From a Connected GPS perspective, trying to connect for a Run from the Blaze usually takes 15 minutes of retrying to connect. I usually get the "Check Fitbit App" message, or alternatively a "Phone not Found" message.

 

I have tried everything to fix these problems, turning the Blaze on and off, restarting my phone, removing the Blaze from the app and re-adding it, uninstalling the app and re-installing it, turning bluetooth on and off... If anybody has any suggestions as to how I can fix this please help! (Phone is an LG G3)

Many thanks!

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3 REPLIES 3

‎01-15-2017 08:56

‎01-15-2017 08:56

 

Has your phone been upgraded to Android 5.0? It looks like constant bluetooth connections require 5.0.

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‎01-15-2017 08:57

‎01-15-2017 08:57

Hello @SunsetRunner,  first make sure notifacations ate running. Swipe down on the phones notifications panal, your looking for an entry that says Fitbit Notifications - Notifications are running.

I also found if my memory is to full the gps has problems, hold the home button down and swipe unneeded apps out of memory. 

Check your location services, again swioe the notification panel down, hold the finger on the Location Icon then release. Set it for high accuracy. 

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‎01-15-2017 09:01

In response to Rich_Laue

‎01-15-2017 09:01

@SunsetRunner Thanks for your reply. Currently my phone is running Android 6.0. This shouldnt be a problem should it? I would think Fitbit would be sensible enough to support the most recent Android OS update.

 

@Rich_Laue Again thanks for your reply. I have ensured notifications are running on my phone and have the notification you describe. My location services are also switched on, and are set to high accuracy. I cannot currently comment on the full memory advise, but will try it out if I experience issues tomorrow.

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