Blaze will not connect to phone

[bigears1]

My husbands Blaze will not connect to his phone. It keeps saying turn blue tooth on, have done this numerous times. Blue tooth is on. His phone is a samsung 5 mini . His blaze will not access his phone.

Moderator edit: subject updated for clarity 

[FerdinandFitbit]

Hey there @bigears1! Good to see you in the Community! 😄 

I would like to know... has the Blaze been synced already or you're trying to do the set up process to get it to connect to the Phone?

If it's the first time set up, you will want to do this from the Fitbit app. Download the app from the applications store and after creating a new account, go to the Account section and choose "Set up a new device". Follow the on-screen instructions and it should go through without any problem.

Now, if the tracker has already been set up to the account, I would recommend restarting the Blaze by pressing and holding the left and lower right buttons for 10-12 seconds, this will make it to reboot and to try to sync it again after that and see how it goes.

Let me know if you need more help!

[bigears1]

Hi I have tried what you said and nothing the blaze is just stuck on a logo screen  with fitbit .com setup it will not turn off and will not reset  when I try to pair it just rejects as unable to communicate with blaze I have no problem with my phone as it works on all other devices  it has been on charge for two days and is still the same  I do not wish to do any more monkey parlour tricks I wish to have it replaced  as this one is defected where do I go about it as it was a xmas presant  and do not wish to offend the person who issued it  in asking them for the receipt  Thank you 


Sent from my Samsung Galaxy S5 Mini - powered by Three

[FerdinandFitbit]

Thanks for getting back @bigears1!

I'm sorry that nothing worked to get your tracker to pair with your phone. At this point, feel free to get in touch with the Support Team. They will be happy to take a look and help you out with this and have it replaced if necessary.

Let me know if you need more help with this!