12-14-2018 07:41
12-14-2018 07:41
My Blaze will only hold a charge for 3-4 hours. This was not a gradual decrease but an instant change. I have change nothing in my setting and do not charge overnight. This seems to be a common issue with not only the Blaze but other fitbits as well. As this is a very expensive device it should lastblonger than a year. Please advise as to how you can rectify this issue. Thank you.
12-14-2018 11:28
12-14-2018 11:28
Welcome to the forums!
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
Hope to see you around the forums! Join in on the discussions forums!
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
12-14-2018 13:06
12-14-2018 13:06
I think the question is in regards to the device running out of juice after a few hours, not that it wasn’t charging properly. This exact same thing is happening to me now, two weeks ago it would go 4-5 days without needing a charge, and suddenly I can’t go 4-5 hours. No settings were changed prior to the problem, and most of the items suggested in your troubleshooting area were already accounted for (i.e. keep notifications off). This is less than a year old. Do I need to send it in to someone? Like the OP mentioned I’m suddenly hearing a lot of stories like this.
12-14-2018 15:31
12-14-2018 15:31
Yes as the above reply stated the issue is not with it not charging but that after 2 hours of charging (as suggested in the links you sent me) the Blaze is fully charge led but is dead within 3-4 hours. I cleaned the contacts, although it was not having an issue charging. I have reset the Blaze and then fully charged it. It has now been 3 hours and is almost dead. I read the correct way to charge the Blaze and have done none of the things and Incan recall that were mentioned that would damage the battery. As this is a common problem as can been seen by reading the fitbit forum please let me know what fox has been come up with to fix the issue for good, not just a temporary fix as hasn’t been talked about in the same forums. I don’t want to be a few weeks or months down the road with the same problem.
12-18-2018 10:37
12-18-2018 10:37
Please contact support to see what they can do for you
Contact
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum