Blaze will not move from watch face

[SpengaStrong]

Ive had my blaze a few weeks now.  Notification swipes work, but now when I swipe to see today, exercises, etc... it will not move from the clock screen.  I connected to my mac yesterday and it said firmware up to date.  Any suggestions?  I cannot get to the screen that offers the option of logging out.  Thanks.

[Talahthas]

Hi SpengaStrong,

please check if a reset helps, by keeping pressed the left button and the bottom right button until you see the Fitbit logo on the display.

Regards

Stefan

[SpengaStrong]

That seemed to do the trick on the device.  Thank you but now I am receiving this error.

[Talahthas]

What happens when you try to sync using your mobile device and the Fitbit app?

Regards

Stefan

[SpengaStrong]

Connection Unsuccessful - Make sure Blaze is turned on and in range.

Regards, Sean

[Talahthas · Accepted solution]

OK, then I'd suggest turning your Blaze off using the appropriate command in the tracker's settings, then unpairing it from your mobile device.

Then, after having started your Blaze againg, open the mobile app and turn off and back on smart notifications to force Bluetooth pairing.

Regards

Stefan

[SpengaStrong]

That did the trick. Quite a process but thanks so much for your help!

Regards, Sean

[Talahthas]

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@SpengaStrong wrote:
That did the trick. Quite a process but thanks so much for your help!

Regards, Sean

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Glad to see that your Tracker is up and running again - have fun with your Blaze!

Regards

Stefan

[AngelaMa]

Welcome to the Fitbit Community @SpengaStrong! 🙂 I'm glad to know @Talahthas helped you out and you are back on track!  @Talahthas thanks for your amazing cooperation. Hope to see you around more often 😉 

Happy stepping!

[Thy_in_CA]

I had the same problem. This fixed it. Thank you! I can now swipe again!