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Blaze will not pair to my s5 mini

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I've been trying to do my first start setup and so far I've not gotten very far. I have the fitbit app installed and I've gonever through the setup process up to where the blaze is supposed to pair to my phone. I've tried using both the Bluetooth and that app, restarted and reinstalled the app, restarted the phone, restarted the fitbit, and none of what I've done has worked. On the Bluetooth menu on my phone I get the blaze device signal but when trying to connect, the blaze rejects the phone. On the app, it tells me to restart my bluetooth after the next button and after that it searches for the tracker without finding it or stopping. It seems like a really specific problem as its not something I could find online so thanks for helping me out.

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A warm welcome to the Community @NicholasBeaulie! Thanks for the troubleshoot you've followed as well for each details you've mentioned. I've created a case with our Support team, they will continue assisting you with this issue, keep an eye in your inbox. 

 

Hope this helps! 

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