Blaze will not pair with samsung s7 edge

[SheilaP25]

I have a new Blaze.  I set it up with the app and it paired (both Blaze and Blaze classic).  I wanted to change the clock face and noticed it was not syncing.  I have followed all the steps to resolve - multiple times:   turned bluetooth off and on, restarted the app, restarted the phone, and unpaired all bluetooth devices.  Now I can see the Blaze listed in pairable devices, but when I try to pair I get a message that Blaze rejects the pairing.  What do I do now?

[WendyB]

I do not see the phone listed on the compatible list

https://www.fitbit.com/devices

Can you set it up on the computer until it is?

[SheilaP25]

At the bottom of the list of compatible devices it has a spot to search for additional devices.  The s7 edge is on that list.  I do believe that I had it synced initially, although I could be wrong about that.  It syncs to Blaze classic, just not to Blaze.

When I sync to the computer, I don't see a place where I can change the clock face.  Is there a place on the web app that allows you to do that?  The default face doesn't have the date and I really want the date displayed.

[SheilaP25]

Just spent the last 47 minutes on the phone with customer support.  I am able to sync the fitbit using the computer and the fitbit app, but also get a red exclamation point there - it says that I'm trying to sync with another device, even though my bluetooth on my phone is off.  I am OK with this solution, as the only thing that apparently wasn't working was the sync for the clock display (but I wonder if something else is not syncing and I just haven't realized it yet).  It seems that there is a bug of some kind.  My husband also has a Blaze and we have not encountered this problem with his fitbit and his phone (he has a different android device than mine).

[BeerPimp · Accepted solution]

SheilaP25 I am thinking this might have been an update to the galaxy S phones that is causing issues.  My Blaze has been almost trouble free since last year.   Mine started doing this 2 days ago and it looks like several other people on the forums with galaxy phones are having the same issues.  To change the clock face on the computer goto your dashboard.  Then click on the gear at the top right and select your blaze tracker.  You can then scroll down to clock display and change it there.