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Blaze will not start once unplugged from power source

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‎02-29-2016 10:40

‎02-29-2016 10:40

Howdy - I got my blaze yesterday & charged it fully. It works whilst in the charging doc & actually worked on my wrist for an hour - but anytime I have it out of the charging port it dies. I can't even do a reset. HELP! Frustrating.
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‎02-29-2016 12:17

‎02-29-2016 12:17

Hi @Cassieroma and welcome to the Community!

I'd recommend restarting your tracker if you haven't already. Click here for instructions.

This should help you out, but if for some reason it doesn't, you can't always reach out to Fitbit Customer Support for further assistance.

Derrick | Retired Moderator, Fitbit
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‎02-29-2016 14:46

In response to DerrickS

‎02-29-2016 14:46

Cheers - I've done that a few times now. It looks like the Blaze just isn't keeping its charge at all. Even plugged in for 8 hours overnight & showing a full green battery icon, it's dying consistently. I'll reach out to customer support & try to get everything replaced. Thanks! Cass

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‎03-05-2016 18:57

‎03-05-2016 18:57

I know I'm kinda late @Cassieroma, but have you bewn able to contact Fitbit, or echanged your Blaze?
Http://contact.fitbit.com
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