Blaze will not turn on

[Stsaylor]

My Fitbit died, so I charged it and now it will not turn on. There is nothing on the screen. No green light on the back. Nothing. Now when I put it on the charging dock, there is also no sign that it is even charging (I also know the charging dock is fine because my boyfriend uses the same one with no problem). 

After over 24 hours, I would assume it is fully charged. And I have tried to reset it more times than I would like to admit it. Now what?

[AlejandraFitbit · Accepted solution]

It's great to welcome you @Stsaylor.

Thanks for troubleshooting this by yourself. Please confirm these are the steps you followed in order to restart your Blaze:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Also, I recommend following the instructions provide in the help article Why isn't my battery charging?.

Let me know the outcome. 

[Stsaylor]

Didn’t mean to select accepted solution. 

Because unfortunately none of that has worked :(. 

I’ve tried multiple chargers. The chargers both work for a separate Fitbit, but not mine. 

Ive cleaned it with a toothbrush. It’s clean as can be. 

My app states that the Fitbit is fully charged, but won’t even sync with the fitbit because I can’t turn it on. 

And yes, that is how i have been trying to reset it.

[AlejandraFitbit]

Thanks for the update @Stsaylor.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[KM23]

 Did your blaze turn on? Mine has the same issue too.