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Blaze will only display logo and "fitbit.com/setup"

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‎08-16-2020 10:45

‎08-16-2020 10:45

I was having trouble pairing an old blaze to my phone. I also have a new blaze that I have never used. I placed the new blaze in the charging cradle and instead of the battery indicator I am used to seeing, the new blaze only shows the logo with fitbit.com/setup underneath. I left it on the charger overnight and it still only displays the same thing. I tried setting it up with my phone and it says fitbit can not be found. Please help!

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3 REPLIES 3

‎08-17-2020 01:16

‎08-17-2020 01:16

When the devices are not used for long periods of time it destroys the battery. I suspect this is the case

 

Try to google lithium batteries there might be a fix

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Wendy | CA | Moto G6 Android

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‎08-18-2020 00:06

‎08-18-2020 00:06

I have a replacement Blaze as well and saw the same message on the screen.  Adding the Blaze as a new device in the Android Fitbit app kicked off the pairing and FW upgrade.  

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‎09-04-2020 11:41

In response to Tche2020

‎09-04-2020 11:41

Where you adding the Blaze to your Fitbit account through the Fitbit app, @Tche2020 ?

A user can not add the Blaze to the phones bluetooth, the Blaze will reject the pairing.

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