Blaze won't always sync

[El6516]

Turn my blaze off every night. Have to then re-sync every morning as it doesn’t keep up with the time... is this normal? Also the watch won’t always sync workouts with the mobile app. Had a Surge before, stopped working, got sent another, didn’t work, then sent yet another replacement, this time the blaze. Is it correct that you cannot get a refund after 45 days? My concern is if I continue to have problems, eventually after the 2 yr warranty runs out, I’m then financially out of pocket. 

Moderator edit: subject updated for clarity 

[SteveH · Accepted solution]

The time problem after a shutdown is normal. Fitbit say:

"Blaze—If you shut down your tracker or the battery drains completely, the time will be wrong until you sync"

taken from: https://help.fitbit.com/articles/en_US/Help_article/1176/

Fitbit will only offer a refund if you bought from the fitbit online store:

"If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund"

(see link at the bottom of this page for full terms).

After 45 days, or at any time if you bought from another supplier, the warranty terms offer a replacement but not a refund.