Blaze won't charge, contacts damaged

[JMulls15]

I've had my Blaze for almost 2 years and haven't had any issues until earlier today.  Went to charge my Blaze and it wouldn't charge. I looked at and wiped the connections off, tried a second outlet, tried my wife's Blaze charger and nothing. It won't charge at all. I looked at the pin connectors on the back of the Blaze and they looked damaged. Can anyone help?

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @JMulls15. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems with your Blaze not charging 😕

In the case that this is due to the contacts on the back of the tracker, there's not really much that can be done on your end to get this fixed. What I've done is that I've escalated your case to the Support Team for them to take a deeper look and see what are the options available based on your warranty status.

Keep an eye on your inbox fur further instructions and if you need anything else, let me know and I'll be happy to help!

[JMulls15]

Ferdinand -

Thanks for the response. I have tried to upload a photo of the connector ports on the back of the tracker but and unable to. I look forward to hearing from the Support Team.

Jacob

[JMulls15]

Ferdinand -

I clicked "resolved by accident" instead of voting up your response. Hope this doesn't effect anything.

[FerdinandFitbit]

Nothing to worry about @JMulls15! I've removed the accepted solution status for you.

Hope that our Support Team took good care of you and also hope to see you back on track soon!

Anything else, I'm here to help! 

[JonathanPortnoy]

I'm having a similar issue. The charging contacts on the back of my Blaze look damaged and it will not charge. Please advise.

[FerdinandFitbit]

Hi @JonathanPortnoy. Welcome to the Forums! 🙂

I'm sorry you're also having problems with this 😕

I've also gone ahead and escalated your case to the Support Team for them to help you out. Hopefully we'll have you back on track in no time. Just also make sure to check your inbox for further instructions.

Anything else, I'm here to help!

[JMulls15]

@JonathanPortnoy Once this was escalated, the customer service people helped me out greatly. I'm waiting for my replacement Blaze to arrive. They were so much help.

[Rich_Laue]

Sometimes the contacts on the tracker and its charger simply need cleaning .

[JonathanPortnoy]

That's great news!

[MColeman69]

I just bought my Blaze yesterday, brand new, and when I put it in to charge I don't see a battery  as it shows in the setup.  On the Blaze it says " fitbit.com/setup. What am I doing wrong?

[FerdinandFitbit]

Hey @MColeman69 🙂 Welcome to the Forums! 

I can sure help you with this. 

When you're first setting up a brand new Fitbit Blaze, if you put it to charge, it will not show the battery indicator but it will only show the "fitbit.com/setup" message on the display. Now, leave it to charge for at least one hour.

After that, proceed to set it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Let me know if you need more help!

[JonathanPortnoy]

Well, i was told that my tracker is past the 1 year warranty (true). Was offered a 25% discount on a new one, which I guess is better than nothing. Seems as though yours was replaced at not quite 2 years old?

[MColeman69]

Thank you for your help! It worked!

Sent from my iPhone

[FerdinandFitbit]

Thanks for getting back @JonathanPortnoy! Usually our team will replace the trackers free of charge when they're within the one year warranty and when it's past the year, they will offer a discount on a new tracker. Also, for users in the European Union the warranty is 2 years as per EU policies.

@MColeman69, I'm glad to hear that this worked for you! 🙂 Anything else, I'm here to help!

[damio96]

I'm having a similar issue. my blaze fitbit connectors are damaged unable to charge. Any help

[Eaglesfield63]

The same thing happened to my Blaze. Very happy with the product otherwise, but this is clearly a design flaw which Fitbit don't seem to care about.

As my unit is just outside the warranty period I got offered a 25% discount on a new device, however I see this as very poor given the issue will be an ongoing flaw

[AmandaK88]

I have just decided to pull my Fitbit out again after month of not being able to us either due to it not holding a charge  Last time I looked it was looking like the battery was dead a d there was nothing I could do as I'm outside my warranty. Today I learned that the gold things on the back are the contacts and teo of mine are missing some gold. it seems so many people are having this issue and it's not being fixed. I would contact customer support now that I have a better idea of what it's about but with a 25% off coupon I still would have not Fitbit. My husband saved to be able to buy it for me as a birthday gift and we don't have the funds for a new one which is why I didn't get a new in when I thought the battery was dead. Either way it's such a shame that a product that cost so much is having such issues and all you get is a coupon not a solution for what you spent in the first place. Sorry to hear so many people seem to have the same issue and hope at least they can feel it's being resolved. 

[Eaglesfield63]

Thanks for your reply. Fitbit we're pretty intransigent. The offer of 25%
off a new one on their website brought the price down to what it could be
bought for elsewhere.
I bought a second hand versa off my nephew and so far it's doing well, but
I won't be buying another fitbit when it dies out of principle. Companies
should never underestimate the loyalty that good customer service provides.
They lost me as a future customer

[Tsky]

Hey there, 

Same issue the tracker didnt charge whatever i do, cleaned the contacts, tried using a friends charging case, the connectors looked damaged. Help..

Regards,

• Aneesh.