Blaze won't charge, contacts damaged

[JMulls15]

I've had my Blaze for almost 2 years and haven't had any issues until earlier today.  Went to charge my Blaze and it wouldn't charge. I looked at and wiped the connections off, tried a second outlet, tried my wife's Blaze charger and nothing. It won't charge at all. I looked at the pin connectors on the back of the Blaze and they looked damaged. Can anyone help?

Moderator edit: Clarified subject

[Eaglesfield63]

Hi,
I think this is a design flaw.
If your tracker is still within the warranty period Fitbit will replace it,
but if it's outside, the best offer you will get is a 25% discount off a
new one on their site.
I replaced my Blaze with a Versa. It's much better

Hope that assists

Moderator edit: personal info removed

[Tsky]

Hey there.
The blaze is out of warranty can i get the discount voucher from you?
Regards,

Thanks for your support.

Moderator edit: personal info removed

[Eaglesfield63]

No. You need to speak directly to Fitbit

[AMGTX]

We’re with you!  We initially loved our Fitbits.  Too bad my husband’s Blaze quit charging just outside the warranty period too.  Same issue with the gold points.  Like he and others have said, placing the charging points in regular direct contact with sweaty skin is a major design flaw.  $300 watch down the drain.  My Blaze won’t hold a charge past 24 hours, consistently becomes unpaired and won’t update, shows the wrong time, and the sleep tracker quit.  None of the online fixes help for long.  Some tiny discount does not offset being right back here in a few months with 2 watches we cannot use.  We expected more.  Fitbit has lost our business permanently.

UPDATE:  We fixed our problems by buying Apple Watches.  Our best move yet!  Love them.  Bye bye forever, Fitbit!

[Eaglesfield63]

I must admit, I found Fitbit to have extremely poor customer service. They
were rude, dismissive and intransigent

[MarcoGFitbit]

Hello @AMGTX and @Tsky thanks for joining the Fitbit Community, it's great to have you on board. I hope you're doing well @Eaglesfield63. 

We really appreciate our members's feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and your insight is very helpful to reach that end. I sincerely apologize for the inconveniences this situation has caused you, please remember that we do not expect these kind of issues to affect our devices, but keep in mind that every Fitbit device comes with a limited product warranty.

In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty. and if you haven't contacted our Support Team, please let us know.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Eaglesfield63]

While I appreciate your sentiments, UK consumer law means you can't hide
behind a limited warranty when your product has a clear design flaw....
especially one that you are aware of.
Other companies are far more helpful than Fitbit has been.
Good customer service means repeat custom. As the service I have had from
Fitbit has been rather poor to date, I will not be buying a Fitbit again.
I am a loyal customer up to the point I feel my representations are being
ignored.
Sadly that's exactly what happened. I was ignored and fobbed off.
Of course the thing about poor service and the internet, it's easier to
disseminate your experiences in a wide range of social media

Kind regards 

Moderator edit: personal info removed

[MarcoGFitbit]

Hello @Eaglesfield63 I hope you're having a great day, thanks for coming back to us.

I appreciate you have taken the time to reply and provide your feedback about this situation. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

Let us know if you have any additional questions, have a great day. 

[Eaglesfield63]

Only one.
Why do you make a product which you refuse to replace when you have a
design that proves defective??

[ybarrap]

I just got off chatting with customer support telling them that the contacts on the charging port connectors of my Blaze were just falling off on their own, which to me is a major defect. Fitbit offered to let me buy another of their products but after my original Fitbit Ionic failing at the wristband, then buying a new Fitbit per their recommendation and now this second generation failing by just charging the thing, I'm done with this company. Over the last 5+ years I've convinced dozens of friends and family to buy Fitbit to get into fitness but I now seriously regret that decision. Customer service reps had me bouncing from one person to another and each time I received the same canned message about sorry but not sorry. I'm very disappointed, I thought Fitbit was going to last but this experience portends a sad ending to great potential. Wish it had gone another way. Time to vent my frustration out with the rest of the world, Facebook and Twitter and to apologize to my friends and family. So disappointed. 

[Rich_Laue]

Would you rather have Fitbit do what the completion does, charge about 60-70% of the unit to repair and you get the same unit back. 

The ionic has a replaceable band

[ybarrap]

* Surge not Ionic

I expect a watch not to fall apart in the first place. It did it twice, in the first case through normal use and in the second case it failed just by simply charging. Copper contacts should be thick enough not to fail. Those copper contacts had to be less than 0.01 mm in thickness. That's pathetic (and cheap). I have light bulbs that have lasted longer than this thing.  

[Eaglesfield63]

Interestingly, I was looking at another social media complaint about
Fitbit's customer service. To be fair it was a mixed bag, but there are a
lot of very disgruntled people out there. Their customer service is pretty
dire according to many.

[Eaglesfield63]

I was looking at a similar blog yesterday. Apparently there are a lot of disgruntled people out there. It's a shame because I will pay extra for a good product that has excellent customer support. Once that trust is gone, they lose a customer. Sadly the Blaze has a design flaw with the contacts. They know it, but expect it to last just beyond the guarantee period.

I got given a second hand versa, which so far has been pretty good, but I won't be buying another Fitbit. Better devices on the market

[Rich_Laue]

Interesting, everyday I see new posts on Facebook, Twitter, and/or the Fitbit community about how great Fitbit support is. Plus frequently in person I hear raves about Fitbit support. Many praising supports willingness to offer a new unit at a reduced price. Mozt of these individuals have realized how warranties work. 

[Eaglesfield63]

Are you aware of UK consumer law?
Fitbit tell me that their products are built to last a lifetime. Warranties
are okay, but consumer rights extend beyond them.
Any business that relies on bulk sales rather than repeat business will
eventually start losing customers. Customer satisfaction is key. If the
customers aren't satisfied, they will go elsewhere.
The warranty is secondary to that.
I can't comment on other people's experiences, only mine.

[gilla66]

I agree with you I got it as a gift also form my wife, it is expensive present, and they only offer you a coupon for something that is not working on the device, which means is not built it to last at least a year, becuase that is the warranty, with so many issues about this problem we can see that is a manufacturer mistake. we hope to hear about "fitbit". which i dont think will happened, so sad

[RicardoFitbit]

Hello guys! I'm here to provide assistance, my apologies for the delay in responding. Welcome to our Fitbit Community @ybarrap and @gilla66. Also, it's nice to see you again participating in our forums @Eaglesfield63. Your willingness to help is always appreciated @Rich_Laue, welcome back!

I would like to let you know that Customer Support is always striving to improve the Fitbit experience with our products and services, therefore, all of the input we receive from our Community Forums help us to evaluate our procedures for future scenarios. Thank you for the feedback regarding our Fitbit Blaze and our Support team, your patience with this is appreciated.

See you around, let me know if you have any additional questions. 

[Deecorbin]

Hello my fitbit will not charge. Ive tried my husbands charger and different sources and it will not charge. Please help

[Rich_Laue]

@Deecorbin I'm not sure of the history but if the battery is really dead, it might take an hour or so on the charger before any life is seen