Blaze won't charge, contacts damaged

[JMulls15]

I've had my Blaze for almost 2 years and haven't had any issues until earlier today.  Went to charge my Blaze and it wouldn't charge. I looked at and wiped the connections off, tried a second outlet, tried my wife's Blaze charger and nothing. It won't charge at all. I looked at the pin connectors on the back of the Blaze and they looked damaged. Can anyone help?

Moderator edit: Clarified subject

[Eaglesfield63]

Hi, I would speak directly to fitbit.
If it's in warranty they will replace it as they don't repair them.

[Peter_S]

Oh dear, My Blaze seems to have developed this fault now, I have tried cleaning contacts and even trying to solder up the small hole in the contact pad on the Blaze but to no avail (the solder won't stick).  Has a fix for this been developed? Have had to go back to my Surge now, though the strap is poor on that (again).

Peter.

[p.taziker]

Not sure if this feed is now closed but i have the same problem. The contacts on back look damaged and getting the fitbit to charge is intermittent. Looks like a known fault with this device

[RicardoFitbit]

Hello again! It's a pleasure to continue providing assistance with your Blaze devices, sorry to the delayed reply. Welcome to our Community Forums @Deecorbin @p.taziker. It's nice to see you again participating @Peter_S and @Eaglesfield63, welcome back! Your willingness to help is appreciated @Rich_Laue.

@Deecorbin Thanks for bringing this to my attention, I'd like to let you know that our Support team informed me that they're already providing you with assistance regarding this situation., same for you @p.taziker, I recommend you guys to keep an eye to your email inbox for any updates from them. Don't hesitate to contact me back if you have any additional questions too.

@Peter_S First, I'd like to appreciate your effort and time troubleshooting your Blaze prior posting. Let me share with you that our Support team was contacted on your behalf to receive further assistance directly with them. That said, I suggest you to constantly check your email inbox for our Support team contact, they'll be in touch with you soon.

@Eaglesfield63 @Rich_Laue The information that was provided in both of your posts are appreciated, I'm sure that such information will help other users that are experiencing the same situation. 

Don't hesitate to contact me back if you need anything else. Note that it's always a pleasure to assist. 

[Rohit_tce]

Hi,

I have fitbit blaze, but its not getting charge. When i checked with the device, i can see that the charging points(pins) are damaged (hole on one of the four points/pins). Please tell me how to resolve this. Is there any possibility by using pogo pins i can charge the device?

Thanks in advance.

Best Regards,

Rohit

Moderator edit: Removed personal information 

[RicardoFitbit]

Hello @Rohit_tce thanks for bringing this situation to my concern, I'm happy to help you with your Blaze device and to give you a warm welcome to our Community Forums! My apologies for the delay in responding.

Certainly, this is not the way we want you to use your Fitbit device, therefore, I'd like to let you know that I've contact our Support team on your behalf to receive further assistance with them and resolve your concern. I suggest you to constantly check your email, they'll be in touch with you soon.

Don't hesitate to ask me any additional questions you may have in the meantime you receive their contact, I'll be here.

[Macktee]

This has just happened to me too! Fitbit died on Thursday and can’t get it to charge at all. Gutted because I love my Fitbit 😢. Tried cleaning it, used different power points and even tried a different charger and it’s not working at all. 

[RicardoFitbit]

Hi @Macktee thanks for bringing this situation to my concern, welcome to our Community Forums.

I appreciate your effort and time troubleshooting your device prior posting, I'm sorry to see that you feel in such way. Let me share with you that our Customer Support team informed me that they already provided you with assistance regarding this situation, that said, I recommend you to get in touch with them if you have any additional questions regarding the resolution that was provided. 

Keep me posted, I'll be here if you need further assistance. 

[LegallyBlonde76]

The same issue has happened with my son's Fitbit Blaze. He just brought it to my attention that it has been charging intermittently for the past few weeks. The metal contacts on the back of the watch look like they are worn out. We have cleaned them with rubbing alcohol and a cotton swab, as well as a soft bristle toothbrush, to no avail. This is very disappointing.

[Peter_S]

I suspect there will be plenty more cases, I've been offered money off a
new one but that still means spending a lot of cash to get past a product
flaw.

[Eaglesfield63]

Sadly that was the case for me. I refused it. They know it's a design flaw,
yet have done nothing to rectify it.

[RicardoFitbit]

Hello @LegallyBlonde76 welcome aboard. Thanks for your replies and updates @Peter_S and @Eaglesfield63.

@LegallyBlonde76 I appreciate all the details that were provided in your post, thanks for cleaning your son's Blaze tracker prior posting. A ticket with our Customer Support team was also created for you, please keep an eye to your email for their contact. Our Support team will be in touch with you soon. Don't hesitate to contact me back if you need anything else. 

@Peter_S @Eaglesfield63 Thanks for sharing your experiences and thoughts with us, the feedback is really appreciated. I'll be around if both of you need anything else. Please check our warranty policies for a better understanding of our Customer Support team resolution. 

See you around.

[Gazwilliams82]

Less than two years old and the connectors on back have actual holes in them from the charging points seems to be a lot of people in same position such a shame cos great bit of kit hopefully someone can help me get this fixed 

[Eaglesfield63]

Warranty is all very well, but when you market a product with a clear
design flaw, then you should own it and offer people more than 25% of a
new product.
The Fitbit I imagine is manufactured quite cheaply.
But as the Blaze is still for sale and still has the same design flaws,
then you have created a problem for yourselves I so far that people will
look elsewhere when considering a replacement.

[DdotReckless]

I am having the same issue with my blaze not charging the connectors on the back look almost burned or rubbed away. I've only had mine for  little over as year

[Eaglesfield63]

I believe they have a 2 yr warranty

[RicardoFitbit]

Welcome aboard @Gazwilliams82. It's nice to see you again participating here in the forums @DdotReckless and @Eaglesfield63. My apologies for the delay in responding.

Sorry for the inconveniences some of you experienced with the Fitbit products, I want to thank all of you for the time you took to share your thoughts with us. I assure you that we take in consideration all the feedback our users provide and we're working everyday to improve the Fitbit experience.

As a friendly reminder, you can always check our Returns and Warranty policies to understand better the response from our Support Team. As our policies mention,, the warranty is 1 year from the date of purchase except if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period in such case will be 2 years from the date of purchase. Since this is hardware situation, there's no way to resolve it with troubleshooting steps, reason why I recommend you guys to contact our Customer Support team to receive further assistance.

I'll be around if anything else is needed. 

[Peter_S]

Thanks for this, I think the issue for many of us is that we have an
expensive product which clearly has a design fault (probably it did not
manifest in testing) that occurs outside the warranty period. I think it’s
accepted that if you are unlucky and your tracker craps out after 6 or 7
years, we would not expect to claim under warranty. However this is a
known defect, occurring in greater numbers as the product ages just out of
warranty and a 25% discount off another product whilst sounding generous
still actually means committing another couple of hundred bucks etc to get
back to a functioning product.

This does not seem fair, and is Fitbit really saying it’s product is really
only going to last a year or so? Is an Ionic or Versa going to last any
longer? Do I take the gamble and blow more cash only to have to do the
same in another couple of years?

Come on Fitbit you’re better than this.

[Eaglesfield63]

When I first contacted Fitbit, they said that their product was supposed to
last a lifetime. When as you say, it stops working just outside the
warranty period and the defect is the same in every case, it's a clear
design flaw. Given that production costs are probably only a few dollars, I
think 25% is an insult, especially as you can normally find the products
elsewhere for the same discounted price

[RicardoFitbit]

Hello guys, your posts are appreciated @Peter_S @Eaglesfield63, my apologies for the delay in responding.

Please take in consideration that our Support team follows the guidelines listed in the warranty so if your devices are outside the warranty period they won't be able to initiate a replacement process because our warranty policies can't be changed. Therefore, this is why they offered a discount options to help customers in this situation. The feedback that was submitted in both of your posts are appreciated. 

Don't hesitate to contact me back if you need anything else.