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Blaze won't charge or reset or turn on

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‎08-14-2018 23:16

‎08-14-2018 23:16

My Blaze had a vibration frenzy when I put it on the charger to charge.  It didn't charge, had a red thermometer and was hot.  I've tried the reset feature several times to no avail.  Won't charge either.

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‎08-14-2018 23:58

‎08-14-2018 23:58

Please dont try to charge it again and contact support

Contact Support

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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3 REPLIES 3

‎08-14-2018 23:58

‎08-14-2018 23:58

Please dont try to charge it again and contact support

Contact Support

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-15-2018 19:47

In response to WendyB

‎08-15-2018 19:47

Thank you Wendy.  I will contact support with the link that you provided.  I appreciate your reply.

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‎08-15-2018 20:01

In response to WendyB

‎08-15-2018 20:01

They are sending me a shipping label to return the unit and assure me that they will send a replacement.  Thanks again!

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