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Blaze won't charge, won't turn on

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‎11-17-2016 09:51

‎11-17-2016 09:51

I plugged my Fitbit in to charge last night. I put it on this morning and noticed a low battery indicator. The screen went blank while I was at the gym. When I returned I tried charging it again with no success. I've followed all of the help articles for cleaning and restarting it, but I can't even get anything to come up on the screen. However, the green lights on the back are still working.

HELP please!

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‎11-17-2016 22:46

‎11-17-2016 22:46

Make sure the USB charging block is working or the USB port on the computer is working.  Assuming they are, contact Support by clicking on "Help" at the bottpm of this page. Then click on the Blaze icon and the next page will give you a link to contact Support.  You can either call them or send an email.

 

FYI, Fitbit's Support is excellent.  It is based in the United States.  If you send an email you may have to wait a day or two for a reponse.  If you call, the wait times are normally short.

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‎11-18-2016 03:08

‎11-18-2016 03:08

Welcome to t he Forums @photobec, thanks for troubleshooting this inconvenience by yourself and @John917 thanks for stopping by and the tips provided. If the restart and cleaning procedures didn't work, I recommend getting in touch directly with our support team, I know they will be glad to provide you with a solution. For a faster response you can contact them via phone or chat.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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