01-10-2017 19:55
01-10-2017 19:55
Recently purchased blaze while on holiday in Melbourne. Wouldn't charge so returned to store and received a replacement. Since returned home interstate and replacement won't charge. Know its not the usb as have charged other devices. Very disappointing as live in rural area and nearest store to return device is 3 hours drive away!, anyone else had this problem ?
Best Answer01-11-2017 00:25
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
01-11-2017 00:25
Fitbit's troubleshooting for this type of problem can be found here:
https://help.fitbit.com/articles/en_US/Help_article/1190/
Even though your USB has charged other devices it may not be providing enough power for fitbit's liking. Trying other USB power sources (such as a wall charger) would be your best bet.
Best Answer01-11-2017 03:57
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
01-11-2017 03:57
A warm welcome to the Community @Greynomad and @SteveH thanks for stopping by.
I would like to know if you keep having problems charging your tracker? If you do, I recommend following the instructions provided in this post.
I hope this helps, let me know the outcome. ![]()
Best Answer01-13-2017 06:18
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-13-2017 06:18
@Greynomad until your Fitbit is setup there will be no visual sign tat tye tracker is charging. You will inly feel a slight vibration when plugging in.
Best Answer