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When not charging it for months it can ruin the battery
But try these steps just in case
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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A warm welcome to the Community @SunsetRunner and @WendyB thanks for stopping by.
I would like to know if you keep having battery issues? Have you tried the instructions that our friend shared, have they worked?
Hope to hear from you soon. ![]()
Best Answer