Blaze won't connect back to my app

[caosw70]

I've had my Blaze since Thursday and had no problem setting it up the first time, but sometime yesterday evening, I would not synch to the app at all.  I tried through out the evening and this morning.  I then completely removed my Blaze from the app and turned off the Blaze and started over.  Now, I can not get it reconnected to the app.  It says it found the tracker but then just keeps "Connecting to Tracker".  I've left it connecting for over an hour.  Any suggestions on how to reconnect??

I'm still having battery issues as well and seriously thinking of sending back.  I had the Connect HR and loved it and was really looking forward to this one.  I know it's new and there are bugs to be worked out but some of these bugs should have been fixed before rolling out. 

[FerdinandFitbit]

Hey there @caosw70. Welcome to the Community!

When setting up your tracker as a new device, it shouldn't take an hour. It should be way less than that.

I know you've already tried turning your tracker off but I would recommend restarting it by following these instructions. After that, follow the setup process and see if this helps.

Hope this works and if you need more help, let me know!

[Rich_Laue]

Turning off then on the phones BT could also help.

[caosw70]

Thanks. I've done both of these more than twice and it still is "connecting to tracker" for over 30 mins. I'll contact support

[MaeInBelgium]

I had the exact same experience.  It was connected for several days, and then suddenly, it would not sync anymore.  I have shutdown my Blaze, shutdown my iPhone, restarted my Blaze, turned BT off and on for my iPhone--nothing works.  I have tried these things multiple times, and nothing works.  I too will be contacting customer service.

[Magnanimity5]

There are two bluetooth channels.  One controls music, the other controls communications for synch and notifications.  IF the bluetooth gets double enabled for both channels, it cannto sync until you tell it to disconnect that second bluetooth channel.  This took me hours to decode and I've not read anything about it anywhere on here.  

You need "Blaze (Classic)" only under bluetooth.  Go in under your main bluetooth settings screen, click the other bluetooth channels and tell the phone to forget them.  The phone sould synch straightaway and messaging start right back up.  

I'd like to get rid of that second music channel altogether.  It seems to be getting reactivated without my turning it back on and it's disrupting messaging and syncing.  

[Pharmdude31]

Thank you so much!! I was about to give up on my Fitbit and I came across your comment saved me from buying a new one.

[GMattBreh]

This worked, I just told my phone to forget the bluetooth connections then restarted my phone, and next time I tried to pair it worked right away.

Weird thing is, my battery icon on my fitbit went from saying it was nearly full, to practically empty as soon as it paired... Does the phone tell the fitbit what its battery status is? Idk but i'm happy it works again!

[FerdinandFitbit]

Welcome to the Community Forums @GMattBreh @Pharmdude31! 😄

I'm very happy to hear that this worked for you and I'd say that the battery thing, if you were restarting your tracker before, that made the battery to drain so just charge it again and use it as you would normally do.

Anything else you may need help with, let me know!

[Rich_Laue]

@caosw70 and @MaeInBelgium are guys up and stepping? 

[MaeInBelgium]

You bet I'm up and stepping--stepping my way into 2017!  Already at 5,000 today, and it's only 9:00 am.

[caosw70]

I was but now I'm not. I just got the iPhone 7 and my Fitbit wouldn't update so I removed it to try and re-add before I updated the firmware and now I can't get to back on my app. Any suggestions?

[FerdinandFitbit]

Thanks for getting back guys!

@MaeInBelgium, I'm happy to hear that it's all working fine now! 😄

@caosw70, do you get any type of error message when trying to log back in? If you could attach a screenshot, that would help a lot!

[caosw70]

No it just sits and sits there. I am able to enter the 4 digit code and then it just sits there trying to finish the process. I've let it sit almost 30 mins and then restart the process. I've tried connecting to it via my laptop to do a firmware update, but I can't. 

[FerdinandFitbit]

Thanks for getting  back @caosw70!

Since it seems you've tried everything to get your tracker to connect, please get in touch with the Support Team for them to take a deeper look and help you out with this.

Le tme knos if you need more help!

[Glen6743]

Brilliant information it fixed my issues thank you😀

[DanKlinczar]

I am having same problem. I have owned my blaze since september. If used to sync and update with my iPhone 5 daily. Now it is not connecting. I would not ally let the charge run out and then recharge. Now my blaze won't sync with the Fitbit app, but will connect with my Bluetooth on the phone. The time is off, and therefore rendering a serious problem with my blaze.Thank you for your quick response. Why won't it connect?

[Rich_Laue]

Im confused @DanKlinczar is the app not on your phone? What Bluetooth device is it connecting to, Blaze or Blaze Classic? If you sync through more tysn one device, please choose one device and make sure the others have tyeir Bluetooth off or at least 30 feet away.

Then go into the chosen device,s Bluetooth settings and remove the tracker from there. You also might want to restart the tracker.

Now try to sync.

[RugbyMike15]

Thanks for the tip, totally worked!

[FerdinandFitbit]

Glad to hear it worked for you @RugbyMike15!

Anything else, let us know. Welcome to the Community! 🙂