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Blaze won’t connect to iPhone 7

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‎05-15-2018 18:22

‎05-15-2018 18:22

Blaze stopped connecting to iPhone 7 with latest updates for both devices.

ive tried closing the app, letting the blaze die, recharging, deleting the app, disconnecting Bluetooth. I’ve done everything I can think of and it still won’t connect. It says it has “found” the tracker but will just stay on that screen all day with nothing else happening. 

Please help! 

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4 REPLIES 4

‎05-18-2018 14:47

‎05-18-2018 14:47

Welcome to the Community @RossJustin. Thanks for the steps you've followed in order to fix the syncing issue you're having. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication via email as they will provide you with options which are going to be based in the Fitbit Warranty. 

 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎05-18-2018 14:51

In response to SilviaFitbit

‎05-18-2018 14:51

No one has been able to help me so far. 

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‎05-18-2018 15:01

In response to RossJustin

‎05-18-2018 15:01

Mine won't either and I'm not getting responses!

 

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‎05-19-2018 05:03

In response to RossJustin

‎05-19-2018 05:03

Thanks for getting back @RossJustin. Please check your inbox, I've sent you a PM for further instructions. 

 

Hey there @MORTON101. I would like you to make sure you've followed this syncing troubleshoot. If you're getting any error message, let me know so I can properly assist you. Do you already have a case with our Customer Support team? 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer