Blaze won't connect to iphone 6 app

[rachj]

i had my fitbit connect to my iPhone fitbit app

but now its not connected and i can't connect it.

HELP PLEASE....

[FerdinandFitbit]

Hi there @rachj. Welcome to the Community Forums! 🙂

I'm sorry you're having problems with your tracker not connecting to your iPhone 😕

Have you tried to restart your tracker by any chance? You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, try to get it to sync and see how it goes!

Let me know if you need more help!

[rachj]

I have tried that sever times and still hasn't work...
I've even googled how to tried that and it didn't work...

Sent from my iPhone

[goodsoul]

I tried countless troubleshooting actions to resolved a clean install of the app on an iPhone 6 plus with latest iOS and discovered that the current release of the app can't effectively deal with lagging connections and stalls out as you describe. I suggest obtaining access to a high speed internet connection and attempting to login to the app. When I did that I was able to login and sync.

[FerdinandFitbit]

Hi there @rachj. Thanks for trying that out and for getting back.

There's one moore thing that you can try and it's to set up your tracke as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Try that out and let me know how it goes!

Also @goodsoul, thanks for helping us out here. Great to see you around!