Blaze won't connect to my Iphone 6

[louisesimms]

Hi - I received a fitbit blaze as a Christmas present and when I first set it up it connected fine to my iPhone 6.  Over the last 2 days my blaze has lost contact with my iPhone and I can't get it to reconnect again.  I have tried rebooting my blaze, searching for my blaze from fitbit application on my phone by setting up a new device and nothing seems to work.

Can someone please help.

Thanks

Louise

[FerdinandFitbit]

Oh man 😕 I'm sorry about that @louisesimms, but let me help you with this so you can keep enjoying your awesome Christmas present!

I'd recommend deleting the app and installing it again to make sure you have the latest version available. Also, make sure that you've updated your iPhone's OS to the latest version to ensure it is all up to date and that it will work without any problem.

Also, once you've downloaded the app again, it would be good to restart your tracker again. Make sure you're doing this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and after that, proceed to set it up as a new device.

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps and please, let me know if you still need more help with it. Welcome to the Community Forums! 🙂

[louisesimms]

All sorted.... thanks for your help! 😀

[FerdinandFitbit]

That's terrific news @louisesimms! 😄 

Thanks for getting back and letting me know. Anything else, I'm here to help!