Blaze won't display text messages

[JDabbs]

Hello all,

I just purchased the Blaze last night, and got everything up and going on it. The phone call notification works, calendar notification works, but it will NOT display any incoming text messages to my phone. It appears to be syncing but not my texts.  Any help is appreciated.  thanks

[SoftballLife]

FINALLY!!! Text messages coming thru. Followed what y'all said about going back to old version. Thank you!!!!! 

[drake0517]

So not only am I not getting my text messages and getting the (view messages) on the screen when one comes in.  Fitbit didn't sync any of my steps last week it tracked Monday and Tuesday and then nothing for the rest of he week, I will be going to AT&T Thursday and getting a Samsung watch to go with my phone it does all the same features with a few extra ones,  I am not going to wear something that is not working with my exercise.  Bye Bye FitBit and that sucks I really loved my Blaze but you have ruined it for me.  Moving on.

[SoftballLife]

did you try uninstalling the updated version and going back to the 2.90? It
seems to work for a few of us on here.

Moderator edit: removed personal information

[drake0517]

Not sure how many of you noticed but the FitBit Blaze is not even an offered product on the FitBit Website anymore, I am assuming that is why this is not a rush rush thing for them they probably want us to buy the Versa in place of the Blaze.  I am so frustrated, my FitBit will not sync with my phone now the last time it did was Aug 20th, and it will not find my device now i am going to uninstall and install the app again to see if that will help until I get me the Samsung Watch I am so done with this it has been 2 full months and they have not done anything to correct this.  It is time to move on as of Thursday it is Bye Bye FitBit.  

[SoftballLife]

try downloading the 2.90 version of the fitbit app. just make sure that
you turn off the auto updates!! I didn't and this morning it wasn't
receiving texts, I looked and it had updated back to the newest version. I
uninstalled the newest version and went back into my downloads and set it
back to 2.90. All is well again.

Moderator edit: removed personal information

[drake0517]

Just did but now my battery is low and it still won't sync.Sent via the Samsung Galaxy S9+, an AT&T 5G Evolution capable smartphone

[SoftballLife]

I would tell you to charge your battery, restart your phone and Blaze and
see how that works. I have a Samsung Galaxy S9+ as well and this worked
for me.

Moderator edit: removed personal information

[CYBERSIS1]

Just roll back the Fitbit app to the 2.9 version, and your Fitbit will work.  No need to buy a new watch.

[Generallee]

How can that be done? Can you give a step by step process?

Moderator edit: personal info removed

[SoftballLife]

I don't really have a lot of time however, 

google fit bit version 2.90 (I think I downloaded from up to down . com  fit bit-2-90 . (post will not allow me to use the link or the 3 letters at the end Apple Paul Keith 🙂

download

uninstall the updated version from your phone

install the 2.90 version (it will tell you that it is not safe, it did nothing to my phone)

shut off your automatic updates for fit bit 

once 2.90 is installed it should walk you thru the process. 

Hope this helps you. Just a side note, I forgot to shut off auto updates, the next morning is was back to the new, non-working version, went back into my downloads and reinstalled it (after deleting the new version) and then made SURE that I shut off auto updates.  Works fine now. Good luck

-- 

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. I am sorry for the delayed response. 

I appreciate the time that each of you took to share the details of the issue, the troubleshooting done and your experience. Thank you for the efforts to resolve this, sharing the solutions and tips to help other users. I understand that this can be very frustrating and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

@drake0517 please see this help article: Why won't my Fitbit device sync? for the troubleshooting instructions to resolve syncing issue. 

I'll be around. 

[drake0517]

My battery needed to be charged even though it had been earlier in the week all the information is now updated, that is the least of my worries at this time it is the messaging function that has not been corrected by FitBit. 

[SoftballLife]

Have you tried uninstalling the newest version app and installing the 2.90? See my previous post, it has the basic step by step process. 

[BrooklynBeka]

I have tried everything I can find suggested here and in help and nothing works to restore notifications. It used to work now nothing.

[SoftballLife]

see my previous post about deleting the newest version of the fit bit app and reinstalling the 2.90 version.  mine is working great again.

[Aprildixon1998]

I just installed the old version, a bit nervous about the security
warnings, however I do have text messages back on my fitbit!

[vern748]

Hi,

Reverted to the older version on my Pixel 3 and messages are back. YEA !

[sbecertified]

You need to look back through several posts on this thread. Several people including my self have explained how to find the old version 2.90, uninstall version 3.2, install 2.90  and then turn off auto updates in the play store. Your notifications should then work.

[SunsetRunner]

Thought I'd share the response I received from support when asking about my case. It is encouraging.

We appreciate you getting back to us regarding your notifications issue and we apologize for the inconvenience this has caused you.

Recent updates cascaded on our system implies that this is a collective issue experienced by our Fitbit users who are using an Android mobile device.

It is a temporary bug and we are aware of the problem and working to identify a resolution as quickly as possible

We do not want to give up on you. That is why we want to exhaust every resource in our hands to regain your trust and keep you in our family, tracking your steps, competing in challenges with your fitness group friends and walk alongside you.

In the meantime, let us know if there’s anything else we could assist you with.

[iiossifi]

That is the same response I got beginning of July when I asked customer support to speak to "higher ups". They said something very similar and told me they have their engineers working around the clock to fix the problem....it's now almost September!