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Blaze won't hold a charge and won't show the correct time

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‎08-25-2019 17:50 - last edited on ‎08-26-2019 10:47 by Fitbit Moderator

‎08-25-2019 17:50 - last edited on ‎08-26-2019 10:47 by Fitbit Moderator

My Blaze will not hold a charge and dies mid-day... it also will not hold the correct time daily until I re-sync with my iPhone.  I have tried all the below options that I found looking at forum help topics and those worked for one day and now it is back to the same. Please help! 

 

FROM HELP FORUM - WENDY B'S REPLY TO ANOTHER USER:

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

Moderator edit: updated subject for clarity

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‎08-26-2019 10:51

‎08-26-2019 10:51

@Dayna73 Welcome on board. Thanks so much for all the steps you've tried so far in order to solve the battery and syncing issues on your Blaze. 

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. Robot Very Happy

Maria | Community Moderator, Fitbit


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