Blaze won't hold a charge

[LadyTray]

Since the last update myBlaze will not hold it's charge. I charged it last night and by 1 pm it was saying empty. I charged it again when I got home and it's been like 2 hrs and the battery is half gone.  How can I fix this? I just purchased it in November.

[LadyTray]

3 days ago when the last update happened my Blaze device won't track my sleep nor will it keep a charge. I have tried syncing it and that doesn't track my sleep. I charge it at least twice daily since the last update. I am really disappointed that I paid close to $200 and am not getting what I paid for. I just purchased this in Novemver 2016 and have had more problems than ever. Please help me or refund my money! 

[AlejandraFitbit]

It's great to see you here @LadyTray. If your Blaze is not holding a charge, I recommend taking a look at this post, where you will be able to find some instructions to follow.

Let me know the outcome. 

[LadyTray]

Thanks for the suggestion however my fitbit bit the dust Saturday. It got extremely hot then then the green lights went out and now it won't charge at all.😔

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@AlejandraFitbit wrote:

It's great to see you here @LadyTray. If your Blaze is not holding a charge, I recommend taking a look at this post, where you will be able to find some instructions to follow.

Let me know the outcome. 

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[AlejandraFitbit]

Thanks for the information @LadyTray. Please keep an eye on your inbox to receive further instructions.

See you around. 

[Megan47]

I have the same issue,  trouble shooting did not help.  I am very upset because I'm hiking in the Pacific Northwest all the way from Ohio.  I was very excited to use this and I only used it one day.  

[Daniel_Wescombe]

Hey @Megan47, @LadyTray

If your still experiencing issue re your Fitbit Blaze's battery issue and you have tried @AlejandraFitbit's troubleshoot methods, I would suggest you contact support and maybe they can explain why your device is not holding its charge.

I have seen many posts about Fitbit blaze and it's battery. Fitbit says that the blaze battery can hold UP TO 5 days. Meaning that the blaze isn't meant to last 5 days. That's the absolute maximum.

With that being said, one day isn't good enough for a near $200 device so definetly contact support if your issue isn't solved.

[Megan47]

Let me furthr explain,  I got my fit bit 9 months ago. Yesterday after charging it,  it died a few hours later.  Today,  same thing.  Do a full charge and can't use it.  

[SilviaFitbit]

It's great to have you here @Megan47! I've shared your post with Customer Support, they should reply back to you within the following days. 

[Daniel_Wescombe]

@Megan47 

Make sure to leave the Blaze on charge for 5 hours. I know the app may say it's full but just try it. 

[Jamie3337]

I too am having the same issue. Charged overnight 10 hours and battery died after wearing for 7 hours. 

[Vazquez7]

Did you ever find a solution? Mine has been doing this for a week now , I’ve cleaned it and everything..

[Jamie3337]

No.

Sent from my iPhone

[SilviaFitbit]

Welcome to the Community @Vazquez7! Thanks for the troubleshoot you've performed. I would like you to confirm you've properly restarted it and that you've fully charged it. Also, double check that you have the latest firmware version on your Ionic which is 27.32.4.19. 

Keep me posted! 

[Vazquez7]

I can’t restart my blaze watch. It turns on when I put it in the charger but it just shows the red bar blinking, even when it shows it’s charging it’s not. I’ve left it in the charger for more than a day and nothing’s changed. As soon as I take it off the charger it dies , I’ve even tried taping it to keep the pressure on it so the screen stays on while I do the force restart...

[LadyTray]

No! It ended up getting really hot a few days later and burning my wrist so
the replaced it.

[SilviaFitbit]

Thanks for getting back @Vazquez7. I appreciate the extra troubleshoot you've tried. In this case, I've shared your post with our Support team, please check your inbox for more details. 

Hope this helps!